Frequently Asked Questions
Everything you need to know about our authentic Italian imports.
How do you ensure the freshness of perishable goods during shipping?
We use specialized insulated packaging and cold gel packs for all perishable items like cheeses and cured meats. We also prioritize expedited shipping methods to ensure your products arrive in peak condition.
Where are your products sourced from?
The vast majority of our catalog is imported directly from artisanal producers across Italy. We take pride in sourcing authentic DOP and IGP certified products to bring you a true taste of Italy.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error with your shipment, please contact us within 48 hours for a replacement or refund.
Do you offer international shipping outside of the United States?
Currently, we only ship within the continental United States, Alaska, and Hawaii to ensure that our products maintain their quality and freshness during transit.
Can I track my order once it has been placed?
Yes, once your order is processed and shipped, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Are there gift options available for special occasions?
Absolutely. We offer curated Italian gift baskets and digital gift cards. You can also include a personalized message with any order by adding it to the notes section during checkout.